Re: Printer Error Codes

Hi , 

Thank you for reaching out to the HP Support Forums!

I see that your HP Officejet 4650 Printer is blinking an error code "0xb83d6972". I would be happy to look into this with you.

Generally, this error message indicates that there is a mechanical problem. 

Please try the steps within this guide:

• '0xc19a0005' or Similar Error Displays

In addition, if the printer is not getting enough power or there is a mechanical failure, we see these type of errors.

For testing purposes, temporarily unplug the USB cable (if connected) and remove and reinsert the ink cartridges.

I would do a hard reset to see if that will resolve the issue.

• Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
• Then reconnect the power cable to the printer and wall outlet rather than a surge protector. This ensures the printer is receiving full power and may help this situation.
• Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). This ensures the printer is receiving full power and may help this situation.
• Try a different power outlet/room.
• Try another power cable if available.

I recommend that you try disabling IPV6 from the embedded web server (EWS). Use these steps as a guideline.

1. Open the HP Printer Assistant, click on the Printer Home Page (EWS).
2. Click on the Network tab.
3. On the left-hand side, select General.
4. Select Network Protocols.
5. Choose IPV4 Only.
6. Click Apply.
7. Restart the printer. 
8. What were the results?

For more information, please see this guide:

• How to Access and Open the HP Embedded Web Server (EWS)

Try updating the printer's firmware:

• Click here to update the printer's firmware.

If all else fails, try the steps with this guide: 

• HP Deskjet, Officejet, Photosmart, and Envy Printers - The HP Printer Turns Off Repeatedly

We can try the Semi-Full Reset. I can send you that information in a private message. In the forum beside your handle name just click on the envelope to view it.

If you completed all the preceding steps and your product still has an issue, service the product. 

Contacting HP for service in all countries/regions except Asia Pacific.

First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.

Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home 

Repair fees might apply for out-of-warranty printers.

What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: 

Step 1. Open link: http://support.hp.com/us-en/contact-hp

Step 2. Enter Product number or select to auto detect 

Step 3. Scroll down to "Still need help? Complete the form to select your contact options" 

Step 4. Scroll down and click on HP contact options - click on Get phone number 

Case number and phone number appear. 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
 

I hope this helps. Please respond with the results. I hope you have a great day!