Hello- I had a paper jam recently and tried to be very careful removing but now my encoder strip is off. I need to thread it back throughtthe ink cartridge & reattach it on both sides but it's such a small area I can barely get my hand in there plus have to hold a flash light. I tried to feed the strip through the ink cartridge but it's not coming through the other side properly. When I called HP for help I wasn't sure what was causing the ink cartridge to not move at that time but kept telling the customer service representative that there was a thin plastic strip loose but she said she didn't know what I was talking about so I Googled it & figured it out myself. I don't have a warranty anymore. Any help or suggestions would be appreciated thank you!
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