I have a officejet 6500 Wireless. One day it worked the next day not so well, printed in a very dot matrix like mode when printing a boarding pass, and the next day no communication with the "puter. Will print test page and clean ink heads. I cannot get a page from my Word to print. Running Windows 7. Have tried Mr. Fixit. no joy. Page from puter pulls white. Message on board reads. no connection under general help. What is going on. Do i need to trash it? Have downloaded drivers, they are ok. Have turned off and re=started. I don't want a new printer, i like this one