I have purchased and installed 2 new ink cartridges, tri-color and black. Both are HP 63XL.
Once installed, I close the lid and get and error msg: "The indicated cartridges are not intended for use in this printer." It shows a black dot.
When I put the old black ink cartridge (63XL) back in and close the lid. Everything is fine.
What is the problem?
Staples will not refund or exchange this >$40 cartridge!