Hi fran77kel,
Thank you for your response! I understand that isn't the issue you're getting but as it solved this same issue for you previously I was just wondering if you had tried those steps this time. Were you able to follow those steps?
One of the steps in that document is to print a test page. If you print that test page does it print all the way or does it miss the last 1/2 inchof the page as well?
Please let me know how those steps go for you.