thanks for your reply to a very non techy person. I downloaded as you suggested but after reading the guide am now even more confused. I don't want to print from anywhere, I just want to print at home and no matter what instructions I follow, can't do it. After having someone else try all the steps, we have concluded there may be some sort of blockage as the trial print page does not show "yellow". To take the printer to a technician would probably cost more than a new printer. Regards Norma
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