The cartridges that came with the printer had no Z number. We purchased ink directly from HP’s website twice. The first time we received Z20 cartridges and those worked. These recent cartridges were Z10 an they don’t work.
We bought the printer new from BestBuy in 2013. I noticed that the Z10 is for “use in the US” and the Z20 cartridge says “use in Europe, Russia...”. I’m confused why the Z20 would work in a printer that was purchased in the US and the ink was all purchased from HP. Thanks for your assistance. I can’t wait to resolve this so I can use my printer again!
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Re: Incompatible ink cartridges
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