Re: Cartridge compatability for an OfficeJet 8702?

Welcome to HP Community!

I understand that you would like to know the Cartridge compatibility for an OfficeJet 8702.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to hp.com/go/anticounterfeit.

Visit HP SureSupply to check ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

1. Go to HP SureSupply.

2. If necessary, select your country/region.

   Figure : Country/region selector

3. Follow the on-screen instructions to order new supplies or check cartridge compatibility with your printer.

You can also purchase genuine HP cartridges and supplies from other retailers.

If using genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 2: Acknowledge the message, and then continue with the print job

Click or press No, OK, or Continue to dismiss the message. The printer continues with the print job.

You might have to dismiss the message every time you print.

If these steps resolved the issue, you do not need to continue troubleshooting.

Step 3: Reset the printer

If you still cannot print or if you are not able to dismiss the error message, reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

      NOTE:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Also, try the steps mentioned on this link: Click here

Note: HP Does not recommend refilling the cartridges as they may damage the printer.

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