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Deskjet 3056a paper not loading properly

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The paper does not load properly and goes leaning to the right and then you hear the rolls moving but the paper does not move anymore.  There does not appear to be a paper jam at all. After the paper moves partial way down the it will say out of paper. I have tried a hard reset, and also did clean paper feed.  How do you even get to a paper jam if needed? 


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