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ink cartridge access door is open - hp desktop 3510 e-all in one printer

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Just purchased the 3510 printer and after putting in the ink cartridges and shutting the access door, it says on the screen 'ink cartridge access door is open' when it clearly isn't.  I've seen some posts with other models....i've tried restarting but that didn't work.  Can't do any printing until this is fixed.  Anyone have any advice?


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