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Re: HP OfficeJet Pro 8620 - paper jam today and now I am getting error message: 0x61000020

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, Welcome to HP Support Community!

 

I see that the printer is in error state and I appreciate your efforts in trying to resolve the issue. I'd first recommend you follow the steps from the document  '0xc19a0005' or Similar Error Code Displays to resolve the issue.

 

If the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


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