Hi
Welcome to the HP Support Community. Apologies for the inconvenience caused. I'd be happy to assist you. Let us try these steps to resolve this issue:
- How far is the printer located from the WiFi router?
- Make sure the printer and the MAC are connected to the same wireless network.
- This printer supports only 2.4GHz network. So, the MAC should be on the 2.4GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
- Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
Update the printer firmware
On the printer screen, go to Setup > Preferences > Printer update > Check now
Click here to know different methods of updating printer firmware.
Let us check the connectivity between the printer and the MAC by PING test
- Obtain the IP address of the printer by clicking on the Wireless icon on the printer
- On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
- Check the second box that says Send only > 10 pings
- Click on ping > Check the results at the end if any packets are lost
- Note: There should be 0% packet loss, share the results in your next post.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!