Hi
Welcome to the HP Support Community. I'd be happy to assist you.
Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.
Check the estimated ink levels
On the printer control panel, touch the Ink icon to display the current estimated ink levels. Replace any low or empty ink cartridges.
Update the printer firmware
On the printer screen, go to Setup > Preferences > Update the printer > Check now
Click here to know different methods of updating printer firmware.
Clean the ink cartridges
On the printer control panel, swipe left on the display, and then touch Setup
.
Touch Tools, and then touch Clean Cartridges.
If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.
note: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.
Perform step 13 from this document.
Print a Print Quality Diagnostic report
On the printer control panel, swipe left on the display, and then touch Setup
.
Touch Tools.
Swipe up on the display, and then touch Print Quality Report.
Examine the color blocks for defects.
Hope this helps! Keep me posted.
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