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Re: OfficejetPro 7740 has lost its mind.

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Printer tells me that it has the most current update.  The printer will not show a good status when trying to update the firmware manually.  It is "found" when I tell it to locate printers but it will not allow me to check the box to the left to select it for updating. 

Removing cartridges and cycling the power by unplugging the printer had no effect. 

 

This thing has been a great machine and I was just about to buy one for my house but this issue is a game changer.   It still prints fine, it just goes through all kinds of crazy cycling before it will actually print something every time I send it a print command.

 


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