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new HP ENVY will not print via USB, saying printer is idle

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I just got the HP ENVY 4520 for my classroom, my last HP stopped working.

 

I installed the drivers and my computer is reading the printer. but when I print it transmits the print job but then does not print. My computer is reading the printer as idle. and there is the "printing..." information shown and it looks like the printer is working but nothing is happening.

 

it is copying however.  please help


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