Re: HP8610 Going Offline

Hi,

Thanks for using the forum.

We'll like to suggest that you try to Create a TCP/IP port for use for your printer.

Here's the steps :

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Let us know if that helps. 

Also, do you use your PC for work and home? For Win 8.1 you will need to turn  Devices "Sharing" On as we found that it was also one of the multiple factors that can cause a printer to go offline.

Thanks.

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