If you've purchased the printer in one country/region and moved to another, the printer will require a regional reset, in order to get the cartridges working from the new region, that said, here's what I recommend:
You may send a private message to the HP Facebook Team for a faster response. If you've already attempted the same and need a response here, I'll need a few more details,
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.
Keep us posted,
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.