Hi
Welcome to the HP Support Forums!
I understand that the scans on your HP Officejet 7610 Printer has lines down the page. I would be happy to help and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
Thank you for the screenshot of the scanner output that your're receiving. From the looks of the printed page the scanner glass could be dirty or a lack of power could be a factor.
- Static interference
- Loose USB cable or power cord connection
- Fingerprints, smudges, lint, or dust on the scanner glass
- Dirt or debris on the scanner lid
- Scratched or damaged scanner glass
- Poor internal connections
- Dirt or debris inside the product
- Damaged or faulty scanner bulb or parts
Please try a hard reset:
- Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
- Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
- This ensures the printer is receiving full power and may help this situation.
- Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
If the issue persists try the steps within the guide: HP Officejet Flatbed Scanner All-in-Ones With ADFs - Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans.
If you have access to a Windows computer running 8.1 or earlier update the printer's firmware.
If you completed all the preceding steps and your product still has an issue, service the product.
Contacting HP for service in all countries/regions except Asia Pacific.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good Luck! 