When I clicked on the link it opened up to the following:
Scroll up to the previous post for Hard Reset instructions.
I think you scrolled down instead of up. I found a way to link directly to the post without the need to scroll up. Click Here
You are right. We have not made much progress. I would recommend as a last step that you give the Hard Reset in the link above a try. If that does not help it probably is time to replace the printer.