X-23,
Like I said in the post I was just excited to see the same issue I had. I had no clue which form I was in. Heck when I search for solutions to the x476dw, its tough to find a lot of info. I read through the majority of the 300 or some odd pages of the manual this morning. At least the ones that seemed applicable to me. But I didn't find much help there.
I would be estatic if you would repost the question on whichever site that you may feel will help me get an answer to my question. The business line, I tried that about a month or two ago and they wanted to charge me to trouble shoot my issues. I mean I know money is money, but I feel that HP should at least provide some type of chat or something like that just to do the basic trouble shooting, and maybe thats what these forms are for. But, I had asked a question about two to three weeks ago and still nobody has offered any suggestions. But, its not the end of the world I know. But please do share my question or please provide me with a link to that section so I can do it. I seem to get lost on these forms looking for what I need to find.
Thanks and have a great evening.
Jack