Re: Printing Problem Officejet 6700

1. Press the Power button () to turn on the product.
2. With the product turned on, disconnect the power cord from the rear of the product.
3. Unplug the power cord from the wall outlet.
4. Wait at least 15 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the rear of the product.
7. If the product does not turn on by itself, press the Power button () to turn it on.

1. Open the ink cartridge access door.
   The carriage moves to the left side of the access area.
2. Wait until the print carriage is idle and silent before proceeding.
3. Make sure that each colored dot on the ink cartridge labels matches the colored dot on the carriage slot it's inserted into.
   Figure : The colored dot on the ink cartridge label should match the colored dot on the carriage slot
4. Push in on the front of one of the ink cartridges to release it, and then pull the ink cartridge toward you to remove it from its slot.
   Figure : Remove the cartridge from its slot
5. Repeat these steps for the other cartridges.
6. Close the ink cartridge access door.
7. Check the control panel to see if an error message displays.
   • If the printer displays an 'Ink System Failure' message on the control panel, then skip to Update the printer firmware.
   • If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then continue to the next step.

1. Gather the following materials:
   1. Distilled or bottled water (tap water can damage the ink cartridges)
   2. A clean, lint-free cloth
   3. A clean, dry cotton swab
2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
3. Gently wipe the copper-colored contact on one of the ink cartridges.
   Figure : Copper-colored contact on the ink cartridge
4. Wipe the contact with a dry lint-free cloth before proceeding to the next step.
5. Repeat steps 2-4 for the three remaining ink cartridges.
6. Carefully reinsert one of the cartridges into its slot, and then push the ink cartridge forward until it clicks into place.
   Figure : Push the ink cartridge forward in the slot until it clicks into place
7. Close the ink cartridge access door.
8. Check the printer control panel to see if the error message persists.
   • If the 'Ink System Failure' message displays, replace the ink cartridge you just reinstalled. If you have replaced the ink cartridge and the error message persists, continue to the next step.
   • If the message has changed to 'Replace the (), (), (), or () Ink Cartridge' then repeat steps 7-9 for each indicated ink cartridge remaining. If you have cleaned and replaced all of the ink cartridges and the 'Ink System Failure' message displays, continue to the next step.
   • If the error message does not display, you do not need to continue troubleshooting.

1. Turn on the printer.
2. Disconnect the USB cable from the printer and the computer (if you already connected it). If the printer is connected to your network, leave it connected.
3. Go to HP Customer Support - Software and Driver Downloads.
4. Use one of the available methods to identify your printer model.
   The Software and driver results page displays when the printer model is identified.
   Figure : Example of the Software and driver results page
5. Check to see if your operating system is correctly identified. If your operating system is not correct, click Edit, select your operating system and version from the drop-down menus, and then click Update.
6. Click Firmware, and then click Download.
7. If an HP Download and Install Assistant window displays, select Use HP Download and Install Assistant (Recommended) or Download only, and then click Next.
   Figure : Example of the HP Download and Install Assistant window
8. Follow the on-screen instructions to save the driver to your computer.
9. If you used the Download only method, open or run the driver file, then follow the on-screen instructions to install the software.

(Source)

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