We will not be able to turn off the Alignment prompt. Every time a new ink cartridge is used, the printer automatically asks you to perform the alignment to obtain best print quality. If the alignment is not successful initially, you may experience issues like this.
If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
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