Sorry Rich, neither worked. What you say, makes sense,
I tried the "Hard reset" and it did take about a minute for the light on the power supply to go out, but it did eventually, replugged everything back in and tried a copy, but it still missed off the top of the page.
Followed the "out of paper" cleaning instructions - the rollers seemed pretty clean, but did as the instructions said, then tried a copy and still the same problem.
I tried the "Hard reset" and it did take about a minute for the light on the power supply to go out, but it did eventually, replugged everything back in and tried a copy, but it still missed off the top of the page.
Followed the "out of paper" cleaning instructions - the rollers seemed pretty clean, but did as the instructions said, then tried a copy and still the same problem.