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Perform root level uninstallation to remove all the printer related software's.
Press the Windows key + R on the keyboard to bring up the run menu.
Type %temp% in the run field, and click OK.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
Run the uninstall_ L4.bat
When the uninstall has completed restart the computer
Press the Windows key + R on the keyboard to bring up the run menu.
Type %programfiles% in the run field and click OK.
Delete any HP/Hewlett Packard folders.
Download and install printer full feature driver
Click here to download the driver.
Update the printer firmware
Follow the steps mentioned in this HP document to update firmware:- Click here
Once you install the printer, change the bellow settings to print in color.
- Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
- Right-click the printer that you want to use, and then click Printing preferences.
- Make your choices, and then click OK.
- Under option Print color select color , then the OK button.
Let me know how it goes.
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Cheers.