Hello, I Have Officejet Pro 8620 (really like it), I bought it in Dubai UAE and did not realize that the printer came with US ink cartridges (951XL z10), couple of days ago I went and bough 951XL ink cartridges but only Z20 are available in UAE so when I installed them I got incompatible ink cartridge error.
Now, I have friends that even brought me 951XLZ10 cartridges from the US, but the ink carriage is stuck in the right far end of the printer so I CAN'T REPLACE THE ORIGINAL Z20 CARTRIDGES with Z10s. I even tried to do a PRINTER RESET through the SUPPORT MENU - nothing works. This is frustrating, as I have only used GENUINE HP INK.
Does anyone have any suggestion how to fix this issue? Thank you.