Hello,
Please perform the below mentioned steps..
- On the printer's control panel, touch SETUP (wrench icon ), then
- touch TOOLS , then
- touch CLEANPRINTHEAD
You might have to perfom the above steps atleast for 2-3 times.
If the issue still persists, then call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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I work for HP