Hello,
Please download HP Print and Scan Doctor from www.hp.com/go/tools
I assume you PC works on Windows Vista / 7 or win 8.
If issue persists, then try the below steps ....
> Power on the printer and connect the USB cable to the printer and the computer .
>Click START > Device and Printer > Add a Printer > Add a local printer >
Select "Use Existing Port " then Virtual USB from drop down , Click NEXT, in the Manufacturing list , select HP / Hewlett packard, and from the right pane , select Deskjet 6980 and complete the wizard
Regards,
Jabzi
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I work for HP