Tank you for your return,
Are you registered for HP Instant Ink?
Is your printer still under warranty?
Check warranty status
To palliate this incident, please follow the instructions of link HP 'Carriage Jam' Error.
Then, I recommend that you install the latest version of the firmware of the printer is available via the link HP below.
https://ftp.hp.com/pub/softlib/software13/printers/ojp8710/1919B/OJP8710_1919B.exe
Please do not hesitate to contact us in case of need.
Best Regards,