Thank you for posting your query on HP Community,
I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only.
Please check the mailbox icon at the top-right corner of this screen.
Please check your Private message icon on the upper right corner of your HP Forums profile,
Next, to your profile Name, you should see a little blue envelope, please click on it.
I hope this helps resolve this issue completely,
Regards,
