Re: HP OfficeJet 6962 Not Printing Black Ink

Hi! , 

Does the issue persist when you make a copy from your printer?

Have you tried printing from a different application?

Have you tried printing using a different ink cartridge?

Check the ink level on your printer and replace the low ink cartridge.

Try the steps recommended below.

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

Also, to solve the driver issue uninstall the printer software from the root level and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

Refer this article to know more information about color or black ink not printing issues. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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