Quantcast
Channel: All Printing Errors or Lights & Stuck Print Jobs posts
Viewing all articles
Browse latest Browse all 311810

Re: Problem with envoy 5020

$
0
0

, Welcome to the HP Support Community!

 

HP ENVY 5020 All-in-One Printer belongs to HP Envy 5000 All-in-One Printer series. Hence the iOS devices are detecting it as Envy 5000. This will not cause any issues while printing.

 

What happens when you try to print? Do you get any error?

Which version of iOS are you using?

  • Make sure the printer and the iOS device are connected to the same wireless network.
  • This printer supports only 2.4GHz network.

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any pending updates on iOS devices

Click here to know how.

 

Refer to this document to know how to print from an iOS device to the printer.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 


Viewing all articles
Browse latest Browse all 311810

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>