When the device is turned on it will start it's automatice "cleaning print heads". Problem is that it does not quit. It stays in this mode and you are unable to use the control panel to go to any kind of help screen or get to the "tools" to run diagnostic tests. I have tried unplugging the power source , unplugged the usb connection.I use my machine heavily on a daily basis. I have replaced all ink cartridges and as soon as the printheads I ordered comes in I will replace those. Wanting to make sure I cover all the possible solutions, are there any other suggestions. Please remeber I can't use the control panel or the computer online help because it is stuck in a task.
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