Hey there!
This message would normally appear if there is a billing issue with the Instant Ink service.
If you look at the printers Ink cartridges do they say Instant Ink on them? If they do, you can swap them out for regular store bought cartridges. The printer should then work.
“Cannot print. Visit www.hpinstantink.com for information” means there has been an issue with the payment on file being declined. This is normally because the customer has received a new credit/debit card, or they need to update their expiration date.
Go to Instantink.com and click the link to Sign In
On your account home page, click “Change Billing Information” then “Change Payment Method”
Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.
Click save. After you save your changes, it may take a few hours to re-process the payment card.
When the card has been re-processed, you will be able to print again.
If you still have issues, Please share us few instant ink details through a private message, so I can check the records and help you with the issue.
Instant ink Email Address
Instant Ink Account Number
Also, refer this article to know more about instant ink. Click Here
Hope this answers your query!
I hope you have a great day! :)
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