Sounds like a possible software issue. You are still able to make copies, correct? I would first start by removing the software from the computer and then readding it from the link provided below and not from the software CD-ROM.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5191646
Let me know and I will get right back with you!
-Spencer
PS I hope you have had a wonderful day!