Hello,
Try a hard reset with the printer.
Hard Reset:
Unplug the power cord from the printer and wall
Take out the toner/cartridges and printhead
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Insert the toner/cartridges and printheads back into the printer
Let me know the outcome