Hi, I am having the same problem. After printing my very first document on the new printer it began having paper jam problems. I have cleared the paper and any small scraps. It shows a jam even when there is no paper in the printer and makes a horrible grinding noise on startup. I do not know what else to do. I have followed all the suggestions above. Unfortuantely I am nowhere near a place where I can return it.
Any suggestions?
Fatoukeena