What operating system? How is the printer connected - USB, wired LAN, or Wireless LAN?
If you are using Windows the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
What operating system? How is the printer connected - USB, wired LAN, or Wireless LAN?
If you are using Windows the diagnostics at http://www.hp.com/go/tools may help resolve the issue.