Hi Wayne,
Welcome to the HP Forum.
You might consider the following questions - and take a look at the relevant resource.
You may want to download copies of your setup and user guides.
- Did the printer ever work? You say "just bought it" -- has the printer ever printed out a test page or other "setup" page during the initialization process?
- If product is brand new -- check EVERYWHERE for tape bits. The packing is remarkably thorough and just one tiny bit of packing tape can prevent the printer from functioning properly.
- New or having been used: you might try unplugging the printer for a minute, reconnect, and switch on.
- Take a look at the suggestions in the User Guide on Page 123
Reference: HP Officejet 6500A Plus e-All-in-One Printer - E710n User guides
- Were the ink cartridges replaced due to having run out of ink?
Reference: HP Officejet 6500A Plus e-All-in-One Printer - E710n support - Replacing the Cartridges
- Have you installed the Full Feature Software onto your computer?
Reference: HP Officejet 6500A Plus e-All-in-One Printer - E710n support - Drivers
Reminder: Look for the installation videos on the lower half of the page to assist with software installation.
- What kind of paper are you trying to use?
For example, are you using HP bright white 22# (bond) or an equivalent brand American made paper?
- Are you seeing any error messages?
Reference: HP Officejet 6500A Plus e-All-in-One Printer - E710n support - Jams and Feed problems
If the printer is just out of box (brand new), you might call HP directly and ask for help:
Contact HP – USA - Phone Assistance
Warranty Required – USA and Canada
USA – Contact HP // Self-Help – Email - Chat
If you are in the US or in Canada, you can call Cloud Services for help with e-print:
When to call HP Cloud Services and When to Call HP Tech Support
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HP will never call you on the phone and ask for money to 'keep your PC safe'.
Say “No, thank you,” and hang up!
Cybercriminals might call you on the telephone and claim to be from Microsoft.
See: Microsoft Safety & Security Center
Mark my answer “Accept as Solution” when it provides a solution or workaround!
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Click the KudosThumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.