Hi @Helen190,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand you are getting the error code 0XB81C2BFC on your HP ENVY Photo 6234 All-in-One Printer typically indicates a hardware or firmware issue. Here are steps you can take to try and resolve it:
Steps to Fix Error 0XB81C2BFC:
Power Reset:
- Unplug the printer from the power outlet and disconnect all cables (USB, Ethernet, etc.).
- Wait at least 60 seconds.
- Plug the printer directly into a wall outlet (not a surge protector or power strip), and reconnect the power cable.
- Turn on the printer and check if the error persists.
Firmware Update (if the printer becomes responsive): Update the firmware on an HP printer
- Check if your printer's firmware is up to date. You may need to visit HP’s support site and download the latest firmware if needed.
- Alternatively, if your printer connects to the internet, you can use the HP Smart app to check for firmware updates.
Hard Reset (Factory Reset):
- Hold down the "Cancel" button and the "Back" button together for a few seconds, then release. This should reset the printer.
- Once it restarts, follow the on-screen instructions to set it up again.
Clear Printer's Cache:
- Turn off the printer.
- Hold the power button for about 15 seconds to ensure any leftover charge is cleared from the system, and then turn it back on.
Check for Paper Jams or Cartridges:
- Make sure there are no paper jams or blockages inside the printer. Open the ink cartridge access door, and remove and reseat the cartridges properly.
Refer to this document: HP ENVY Photo 6234 All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
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