Hi @ric38,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you’re having a frustrating issue with your HP LaserJet Pro MFP M428fdw. Here’s a step-by-step guide to help troubleshoot and resolve the “Error Printing” issue.
Check Printer Status
- Ensure the printer is turned on and connected to your network (if using network printing).
- Check if there are any error messages or warning lights on the printer’s display.
Clear Print Queue
- Go to Control Panel > Devices and Printers.
- Right-click on your HP LaserJet Pro MFP M428fdw and select See what's printing.
- In the print queue window, click on Printer in the menu and select Cancel All Documents.
Restart Printer and Computer
- Turn off your printer and computer.
- Wait for a minute, then turn them back on. This can help reset any temporary issues.
Update or Reinstall Printer Drivers
- Go to HP’s official website and download the latest drivers for your HP LaserJet Pro MFP M428fdw.
- Install the drivers and follow the on-screen instructions. You might need to uninstall the current drivers before installing the new ones.
Check Printer Spooler Service
- Press Windows Key + R, type services.msc, and press Enter.
- Find Print Spooler in the list, right-click on it, and select Restart. This will restart the print spooler service.
Check for Paper Jams
- Open the printer’s access panels and check for any paper jams or obstructions. Clear any paper jams you find.
Check Printer Settings
- Ensure that your printer is set as the default printer. Go to Control Panel > Devices and Printers, right-click on your printer, and select Set as default printer.