I just bought an HP Envy 5530 today and installed the software from the disc. It finished setup and was installed without skipping any steps. The printr is connected through USB not wireless and I am just printing a word .doc, not anything special. The printer is recognized by the computer and is set as default printer and status is "ready to print." No pending or paused or waiting documents in print que. When I hit print the document shows up in the print que and says printing, but after just a few seconds it dissapears without ever printing and que goes back to zero documents waiting to print. Also, printer does not begin to spool or show any signs that it is receiving the document. However, I know the USB cable works because another laptop used this printer to print just before I attempted to set it up with my computer. The laptop used first was a Mac, could this be causing the problem or is there something else going on? Please help. Btw, I am tech savvy and am willing to try anything with the settings.
I am using:
Windows 8.1
Asus S550CM with i7 and 8GB RAM
USB 3.0 or 2.0
HP Envy 5530