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HP Officejet 6500 Wireless does not print black

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HP Officejet 6500 Wireless does not print in black ink. Did all the tests, talked to HP support, cleaned the cartridge connections, put all new cartridges in...  Now getting a load paper message even when paper is loaded. After pushing OK, I get a busy message and then an aligning cartridge message which ends with a failure message. And still no printing in black ink.


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