Hi "Miss Terilyn". Thanks so much for your response. I had followed this video previously and unfortunately it did not solve my problem. However I did come accross a possible cause for the problem which occurred after trying to print a third photo paper. I see from the instructions following the video that the"rough" side of the paper should be facing me when loading; however I was following the paper manufacturer's instructions which state to have the glossy side facing me when loading. Anyway, when I do acquire another printer, I'm done with photocopying. Thanks much for your help.