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Photosmart 4500 series - cuts off top of page when prints

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I just installed my HP Photosmart 4500 printer to be wireless.  I got it to print however when its prints a document is says that there is a paper mismatch and that I need to load large plain paper.  I have the printer set to the correct settings and I also went through all of the troubleshooting and it is still not working.  I also tried checking to make sure that the page settings were correct in the printer preferences but it still cuts off the top of the page.  How do you fix this? 


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